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Animal Care - Abandonment, Stray, Cruelty, Disturbance, Fighting, Prohibited animal,Wild Animal, Traps
| If you believe that any pet or animal has been abandoned, is a stray, subjected to cruelty, is causung a disturbance, has been fighting, is a prohibited animal, you encounter a wild animal or need traps to capture an animal please fill out our online service request form. Once the information is received the situation will be properly investigated by the Animal Care Officer. Please note: The Highland Village Animal Care Officer only operates during regular business hours (8a-5p, M-F, excluding holidays). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In Emergency Situations dial 911. |
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Animal Care - Bite
| If you have been bitten by an animal please fill out our online service request form. All animal bites need to be reported to animal care. Remember your health is important so the more information you provide the better. The animal involved needs to be placed in a quarantine to watch for signs of rabies. The quarantine period is 10 days from the date of the bite. If the animal has rabies, it will show within those 10 days. When any currently vaccinated dog or cat has bitten, scratched or otherwise attacked a person, anyone having knowledge of the incident should immediately notify the Animal Care Officer by calling Dispatch or submitting an online service request (after hours). Once the information is received the situation will be properly handled by the Animal Care Officer. Please note: The Highland Village Animal Care Officer only operates during regular business hours (8a-5p, M-F, excluding holidays). In emergency situations dial 911 |
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Animal Care - Dead Animal
| If you find a dead animal please fill out our online service request form. Please provide the location so that it can be picked up. This helps deter scavengers such as vultures and coyotes. Once the information is received the situation will be properly handled by the Animal Care Officer. Please note: The Highland Village Animal Care Officer only operates during regular business hours (8a-5p, M-F, excluding holidays). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In emergency situations dial 911 |
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Animal Care - Impoundment
| If you have found an animal that you need to have picked up or if your animal has been impounded please fill out an online service request. Once the information is received the situation will be properly handled by the Animal Care Officer. If your animal has been impounded the Animal Care Officer will arrange a time to for you to pick up your animal. Please do not go into the front of the clinic where we house our animals. They will not release your animal to you nor do they know if it is there. Only an Animal Care Officer can release an impounded animal. If you have an animal that needs to be picked up the Animal Care Officer will arrange a time for pick up. Please note: The Highland Village Animal Care Officer only operates during regular business hours (8a-5p, M-F, excluding holidays). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. |
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Animal Care - Lost Animals
| If you have lost your pet please fill out an online service request. Once the information is received the situation will be properly handled by the Animal Care Officer. Dispatch will have access to this system and will contact you if they receive any reports on your lost animals. It may already be at the shelter or they may have the information of a person who has found it. Also call animal shelters that surround your city. Sometimes they can be found there too. Please note: The Highland Village Animal Care Officer only operates during regular business hours (8a-5p, M-F, excluding holidays). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In emergency situations dial 911 |
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Animal Care - Release
| If you would like to release an animal please fill out an online service request. There is a fee to owner release an animal. You must be a City of Highland Village resident in order to owner release an animal. We do not guarantee that your animal will be adopted so we encourage you to find a home for your pet if at all possible. Once the information is received the situation will be properly handled by the Animal Care Officer. Please note: The Highland Village Animal Care Officer only operates during regular business hours (8a-5p, M-F, excluding holidays). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In emergency situations dial 911 |
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Animal Care - Trapped Animals
| If you locate a trapped animal please fill out an online service request. Once the information is received the situation will be properly investigated by the Animal Care Officer. Please note: The Highland Village Animal Care Officer only operates during regular business hours (8a-5p, M-F, excluding holidays). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In emergency situations dial 911 |
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City Manager - Appointment Request
| If you would like to request an appointment with the City Manager please fill out an online request form. Once your information is received staff will contact you to make the appropriate arrangements. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the City Manager's Office at 972-899-5131 to make arrangments if you would prefer. |
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City Manager - General Concern
| If you would like to express a general concern to the City Manager please fill out an online request form. Once your information is received staff will contact you to make the appropriate arrangements. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the City Manager's Office at 972-899-5131 to make arrangments if you would prefer. |
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City Mayor - Appointment Request
| If you would like to request an appointment with the Mayor please fill out an online request form. Once your information is received staff will contact you to make the appropriate arrangements. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the City Secretary at 972-899-5132 to make arrangments if you would prefer. |
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City Mayor - General Concern
| If you would like to express a general concern to the Mayor please fill out an online request form. Once your information is received staff will contact you to make the appropriate arrangements. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the City Secretary at 972-899-5132 to make arrangments if you would prefer. |
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City Secretary - Appointment Request
| If you would like to request an appointment with the City Secretary please fill out an online request form. Once your information is received staff will contact you to make the appropriate arrangements. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the City Manager's Office at 972-899-5132 to make arrangments if you would prefer. |
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City Secretary - General Concern
| If you would like to express a general concern to the City Secretary please fill out an online request form. Once your information is received staff will contact you to make the appropriate arrangements. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the City Manager's Office at 972-899-5132 to make arrangments if you would prefer. |
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City Secretary - Open Records
| If you would like to submit an open records request please fill out an online request form. Once your information is received staff will contact you to make the appropriate arrangements. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the City Manager's Office at 972-899-5132 to make arrangments if you would prefer. |
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Code Violation - Construction Nuisance
| In Sections 38-42 and 38-44, Highland Village Code Ordinance addresses 'Construction Nuisance'. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In Emergency Situations dial 911. Click here to view the Code of Ordinances, Volume 1, Environment Regulations, Sect 38-42 and 38-44. |
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Code Violation - Fence Maintenance
| In Section 35-3, Highland Village Code Ordinance addresses 'Fence' maintenance requirements. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 3, Zoning, Sect 35-3 (Fences in Residential Areas). |
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Code Violation - Fence Repair
| The City of Highland Village abides by the International Property Maintenance Code. Section 304-2 addresses exterior surfaces such as fences. It states, "All exterior surfaces, including but not limited to, doors, door and window frames, cornices, porches, trim, balconies, decks and fences shall be maintained in good condition." If you see a fence that does not abide by the guidelines of the International Property Maintenance Code please notify city staff by filling out an online service request. Please visit the FAQ section to review Section 304.2 of the International Property Maintenance Code. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. However, you may call Code Enforcement at 972-899-5092 if you would prefer. |
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Code Violation - Garage Sale
| In Section 22-1, Highland Village Code Ordinance addresses 'Garage Sale' restrictions. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 3, Zoning, Sect 22-1 (Garage Sale Regulations) . |
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Code Violation - Garage Sale Sign
| In Section 33-7, Highland Village Code Ordinance addresses 'Garage Sale Sign' restrictions. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In situations that are considered an emergency your request would also be routed to a pager. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 3, Zoning, Sect 33-7 (Garage Sale Signs) . |
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Code Violation - General Noise
| In Section 38-61, Highland Village Code Ordinance addresses 'General Noise'. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In situations that are considered an emergency your request would also be routed to a pager. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 1, Environment Regulations, Sect 38-61. |
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Code Violation - Illegal Dumping
| In Section 74-2 and 74-5, Highland Village Code Ordinance addresses 'Illegal Dumping'. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 2, Zoning, Sect 74-2 and 74-5 . |
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Code Violation - Junk Vehicles
| In Section 86-156, Highland Village Code Ordinance addresses 'Junked Vehicles'. A junked vehicle, including a part of a junked vehicle, that is visible from a public place or public right-of-way: (1) Is detrimental to the safety and welfare of the public; (2) Tends to reduce the value of private property; (3) Invites vandalism; (4) Creates a fire hazard; (5) Is an attractive nuisance creating a hazard to the health and safety of minors; (6) Produces urban blight adverse to the maintenance and continuing development of the municipalities; and (7) Is a public nuisance. (Code 1987, § 12-3(A)) If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. |
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Code Violation - Lighting Issues
| In Section 38-2, Highland Village Code Ordinance addresses 'Lighting' restrictions. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 3, Zoning Regulations, Sect 38-2 (Non-residential site lighting and glare standards) and 38-3 (Residential lighting and glare standards). |
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Code Violation - Off Street Parking
| In Sections 31, 31-2, 86-71 and 86-1. Highland Village Code Ordinance addresses 'Off Street Parking' restrictions. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 2, Traffic and Vehicle Regulations, Sect 86-71 and 86-1; For RVs and Trailers view the Code of Ordinances, Volume 3, Zoning Regulations, Sect 31 and 31-2. |
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Code Violation - Open Storage
| In Sections 14-20, Highland Village Code Ordinance addresses 'Open Storage'. The Ordinance section depends on the zoning district. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 3, Zoning, Sect 14,15,16,17,18,19,20; Volume 2, Traffic and Vehicle Regulations, Sect 86-1. |
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Code Violation - Other
| If you identify a situation that you believe violates city ordinances please fill out an online service request. The Code Enforcement Officer will investigate the situation and follow up on your request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. |
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Code Violation - Roof
| If you identify a 'Roof' in a condition that you believe violates city ordinances please fill out an online service request. The Code Enforcement Officer will investigate the situation and follow up on your request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. International Property Code 304.1 requires that all exterior surfaces are maintained in good repair. |
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Code Violation - Stagnant Pool
| In Sections 38-23, Highland Village Code Ordinance addresses 'Stagnant Pools'. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 1, Environment Regulations, Sect 38-23. |
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Code Violation - Storage
| In Sections 34-1 through 34-6, Highland Village Code Ordinance addresses 'Storage' regulations. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 3 Accessory Building and Use Regulations Section 34-1 through 34-6. |
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Code Violation - Swimming Pool Backwash
| In Section 18-54(b) Highland Village Code Ordinance addresses issues associated with draining pools. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 1, Building Regulations, Sect 18-54. |
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Code Violation - Swimming Pool Fence
| In Sections 18-71 and 18-72, Highland Village Code Ordinance addresses the required maintenance of 'Swimming Pool Fences'. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. Click here to view the Code of Ordinances, Volume 1, Building Regulations, Sect 18-71 and 18-72. |
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Code Violation - Tall Grass and Weeds
| In Section 38-24, Highland Village Code Ordinance addresses 'High Grass and Weeds'. The ordinance states:
The following things are hereby declared to be weed nuisances in violation of this section, and are hereafter prohibited:
(1) Reptiles and rodents. Weeds and/or grass, or other uncultivated plants in the city, which grow in such rank profusion as to harbor reptiles or rodents, or create a fire hazard.
(2) Height. Weeds and/or grass, or other uncultivated plants on any premises in the city, which are permitted to, or do, attain a greater height than 12 inches on the average. Any owner, or his agent, or any occupant of any premises on which a weed nuisance exists shall be liable under this section and subject to the rules, regulations and restrictions promulgated in article IV of chapter 50 of this Code.
(Code 1987, § 15-4)
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Code Violation - Trash/Rubbish
| In Section 38-25, Highland Village Code Ordinance addresses 'Trash/Rubbish'. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In emergency situations dial 911 Click here to view the Code of Ordinances, Volume 1, Environment Regulations, Sect 38-25. |
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Code Violation - Tree Trimmings
| In Section 74-1 and 74-10, Highland Village Code Ordinance addresses 'Tree Trimmings'. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 2, Solid Waste Regulations, Sect 74-1 and 74-10. |
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Code Violation - Unauthorized Sign
| In Sections 33-6, 33-3, 33-5 and 86-1, Highland Village addresses 'Sign Restrictions'. If you identify a situation that you feel merits investigation by our Code Enforcement Officer please notify city staff by filling out an online service request. Please note: Code Enforcement office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Code Enforcement at 972-899-5092 if you would prefer. Click here to view the Code of Ordinances, Volume 3, Zoning, Sect 33-6, 33-3 and 33-5; and Volume 2, Traffic and Vehicle Regulations, Sect 86-1. |
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Community Development - Appointment Request
| If you would like to request an appointment with the Community Development Manager please fill out an online service request. Once your information is received staff will contact you to make the appropriate arrangements. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Community Development Office at 972-899-5091 if you would prefer. |
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Community Development - Property Zoning
| If you would like to request an appointment with the Community Development Manager to discuss property zoning please fill out an online service request. Once your information is received staff will contact you to make the appropriate arrangements. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Community Development Office at 972-899-5091 if you would prefer. |
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Finance Staff - Appointment Request
| If you would like to request an appointment with the City Finance Department staff please fill out an online request form. Once your information is received staff will contact you to make the appropriate arrangements. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Finance Department at 972-899-5089 to make arrangments if you would prefer. |
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Fire Department - Appointment Request
| If you would like to request an appointment with the Fire Department Staff please fill out an online service request. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Fire Department at 972-317-0890 if you would prefer. |
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Fire Department - Fire Station Tour
| If you would like to request a tour of the Fire Station please fill out an online service request. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Fire Department at 972-317-0890 if you would prefer. |
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Fire Department - Special Event
| If you would like to request a Special Event involving Fire Department Staff please fill out an online service request. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Fire Department at 972-317-0890 if you would prefer. |
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General - Cable Services
| If you have questions or would like to express a concern regarding the local cable service please submit an online service request and staff will investigate the situation. |
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General - Electrical Services
| If you have questions or would like to express a concern regarding the local electrical service please submit an online service request and staff will investigate the situation. |
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General - Telephone Services
| If you have questions or would like to express a concern regarding the local telephone service please submit an online service request and staff will investigate the situation. |
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General - Train Noise
| If you would like to express concern regarding Train Noise please fill out an online service request. Once your information is received you staff will investigate your concern. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Public Works Administration at 972-899-5091 if you would prefer. |
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General - Underground Cable
| If you have an exposed underground cable in your yard please fill out an online service request. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. In situations that are considered an emergency your request would also be routed to a pager. However, you may call the City Managers Office at 972-899-5131 if you would prefer. |
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GIS Services - Appointment Request, Data request, Exhibit request
| If you would like to request an appointment with the GIS Administrator, requiring data or in need of a GIS exhibit please fill out an online service request. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call GIS Services at 972-317-5558 x 115 if you would prefer. |
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Inspection - Fence
| If you need your fence inspected please fill out an online service request. Please note: The Permits and Inspections office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Inspection office at 972-899-5093 if you would prefer. |
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Inspection - HVAC
| If you need your furnace or AC inspected please fill out an online service request. Please note: The Permits and Inspections office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Inspection office at 972-899-5093 if you would prefer. |
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Inspection - Other
| If you need an Inspection please fill out an online service request. Please note: The Permits and Inspections office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Inspection office at 972-899-5093 if you would prefer. |
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Inspection - Roof
| If you need your roof inspected please fill out an online service request. Please note: The Permits and Inspections office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Inspection office at 972-899-5093 if you would prefer |
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Inspection - Water Heater
| If you need your Water Heater Inspected please fill out an online service request. Please note: The Permits and Inspections office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Inspection office at 972-899-5093 if you would prefer. |
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Inspection - Windows
| If you need your windows inspected please fill out an online service request. Please note: The Permits and Inspections office hours are 8am-5pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Inspection office at 972-899-5093 if you would prefer. |
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Municipal Court - Court Date Request
| If you would like to request a court date please fill out an online service request. Your request will be immediately routed to email and you will be promptly contacted with your options. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Municipal Court Services at 972-317-3660 if you would prefer. |
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Municipal Court - General Questions
| If you would like to ask general questions about the Municipal Court in the City of Highland Village please fill out an online service request. Your request will be immediately routed to email and you will be promptly contacted with your options. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Municipal Court Services at 972-317-3660 if you would prefer. |
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Parks and Recreation - Appointment Request
| If you would like to submit a request to meet with Parks and Recreation Staff please fill out an online service request. |
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Parks and Recreation - General Concern
| If you would like to express a general concern to Parks and Recreation Staff please fill out an online service request. |
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Parks and Recreation - Pavillion Rental
| If you would like to submit a request to rent a Pavilion please fill out an online service request. |
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Police Department - Traffic Enforcement Request
| Please fill out an online service request if you would like to submit a traffic enforcemet Complaint. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Police Department at 972-317-6551 if you would prefer. |
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Police Department - Vacation Watch
| Please fill out an online service request to sign up for vacation watch services. Please note: For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call the Police Department at 972-317-6551 if you would prefer. |
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Police Department Business Liason
| Contact PD Business Liason |
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Public Works - Appointment Request
| If you would like to make an appointment with the Public Works Director please fill out an online service request. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Public Works Administration at 972-899-5091 if you would prefer. |
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Storm Drainage - Bar Ditch Maintenance
| If you need your bar ditch to be cleaned and graded due to water retention please fill out an online service request. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Culvert (Clean)
| If there is debris in the culvert please fill out an online service request. Once your information is received utility operations staff will respond accordingly. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Drain (Clogged)
| If the storm drain is clogged please fill out an online service request. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Drain (Debris)
| If there is debris in the storm drain please fill out an online service request. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Flooding
| If you identify an area that is being flooded please fill out an online service request. Please make note of the following: Is the water coming from the street? Is the water coming from the lake? Is the water coming from a creek? If you have a french drain check your inlets and outlets for clogging. Once your information is received utility operations staff will investigate your concern. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. If this is after regular business hours you may call Dispatch at 972-317-6551. |
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Storm Drainage - Inlet Lid (Repair)
| If the lid on the inlet is missing or damaged please fill out an online service request. Once your information is received utility operations staff will respond accordingly. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Inlet Lid (Replace)
| If the lid on the inlet is missing or damaged please fill out an online service request. Once your information is received utility operations staff will respond accordingly. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Item Retrieval
| If you lost an item in the storm drain please fill out an online service request. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. If this is after regular business hours you may call Dispatch at 972-317-6551. |
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Storm Drainage - Locate Line
| If you are a contractor working in the city, have an approved excavation permit and need to have the storm water lines located please fill out an online service request. Once your information is received utility operations staff will follow up with your request. We require 48 hours notice to locate. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Manhole (Maintenance)
| If you identify a storm drainage manhole that needs maintenance please fill out an online service request. Once your information is received utility operations staff will investigate your concern and take appropriate action. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Manhole (Repair)
| If you identify a storm drainage manhole that needs to be repaired please fill out an online service request. Once your information is received utility operations staff will investigate your concern and take appropriate action. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Mosquito Treatment
| If you are having trouble with mosquitos check on the following: Do you have standing water in your yard? Have you drained all of your standing water? Please make note of this information and fill out an online service request. Once your information is received utility operations staff will investigate your concern and take appropriate action. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Storm Drainage - Other
| If you would like to request service from the Storm Drainage Utility Staff that you were unable to find in the defined service requests please fill out this online service request. Once your information is received staff will contact you to make the appropriate arrangements. Please note: Storm Drainage office hours are 8am-4pm (M-F) and our field technician hours are 7am-4pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Storm Drainage Utility staff at 972-317-2989 if you would prefer. |
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Storm Drainage - Standing Water
| If you identify an area that contains standing water please fill out an online service request. Once your information is received utility operations staff will investigate your concern and take appropriate action. If you have a french drain please check your inlets and outlets for clogging. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Streets - Curb Damage, Guard rail maintenence, Potholes, Uneven surfaces, Markings, Street lights, Signal malfunction, Debris
| If you identify Curb Damage, Guard rails in need of maintenance, Potholes, Uneven surfaces, Street markings, Signal malfunctions, Street lights, or debris in the streets please fill out an online service request. Street Department staff will investigate the situation and determine the appropriate action. An ongoing program of maintaining city streets is included in each year’s budget. If we are unable to repair the situation immediately your input will be considered while putting together the budget for the next fiscal year. Please note: Street Department office hours are 8am-4pm (M-F) and our field technician hours are 7am-4pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Street Department staff at 972-317-1688 if you would prefer. |
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Streets - School Zone Malfunction
| If you see that a school zone signal is malfunctioning please make note of the following and take appropriate action. The City of Highland Village Street Department is responsible for maintaining the School Zone Signals in Highland Village with the exception of the FM 407 corridor. If the School Zone Signal malfunction is on the FM 407 corridor please contact Northwest TXDOT at 940-387-1414 during regular business hours 8a-5p (M-F). After regular business hours please call 214-829-0549 or 214-829-0550. If it is within Highland Village City limits please notify city staff by filling out an online service request. Street Department staff will investigate the situation and determine the appropriate action. Please note: Street Department office hours are 8am-4pm (M-F) and our field technician hours are 7am-4pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. |
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Streets - Sign (Maintenance, Replacement, Missing, and Requests)
| If you would like to report missing signs, signs in need of maintenance, signs nedding replacement or to request a sign please fill out an online service request. Street Department staff will investigate the situation and determine the appropriate action. Please note: Street Department office hours are 8am-4pm (M-F) and our field technician hours are 7am-4pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Street Department staff at 972-317-1688 if you would prefer. |
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Streets - Sinkhole Developing
| If you see a sinkhole developing please notify city staff by filling out an online service request. Street Department staff will investigate the situation and determine the appropriate action. Your input matters. An ongoing program of maintaining city streets is included in each year’s budget. If we are unable to repair the situation immediately your input will be considered while putting together the budget for the next fiscal year. Please note: Street Department office hours are 8am-4pm (M-F) and our field technician hours are 7am-4pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Street Department staff at 972-317-1688 if you would prefer. |
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Streets - Striping Children's Crossing
| If you see faded striping at a children's crossing please notify city staff by filling out an online service request. Street Department staff will investigate the situation and determine the appropriate action. Your input matters. An ongoing program of maintaining city streets is included in each year’s budget. If we are unable to repair the situation immediately your input will be considered while putting together the budget for the next fiscal year. Please note: Street Department office hours are 8am-4pm (M-F) and our field technician hours are 7am-4pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Street Department staff at 972-317-1688 if you would prefer. |
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Streets - Tree Trimming
| If you identify an area where trees need trimming please make note of the following and take the appropriate action. If the tree limbs or shrubs are on the FM 407 corridor please contact Northwest TXDOT at 940-387-1414 during regular business hours 8a-5p (M-F). After regular business hours please call 214-829-0549 or 214-829-0550. If the tree limbs are extending off of private property we will notify the property owners and give them 10 working days to take action. If the tree limbs are on city property notify parks at 972-317-7430. The Street Department is responsible for maintaining the right of way. If the tree limbs or shrubs are in the right-of-way please fill out an online service request. Street Department staff will investigate the situation and determine the appropriate action. Please note: Street Department office hours are 8am-4pm (M-F) and our field technician hours are 7am-4pm (M-F). |
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Utility Billing - General Questions
| If you feel that your water bill is unusually high please consider the following and take appropriate action. Is water usage abnormally high in relation to history (check your water bill)? Are you running your sprinklers daily? How much time are they set for each station/zone? Have you checked your sprinkler system for leaks? If the switch is off it does not mean that the water is off there may still be a leak. Do you have a pool? Do you have an automatic fill in your pool? What is the weather like? (Consider the weather as a factor, during extremely dry conditions people tend to have higher water bills and during extremely wet conditions people tend to use less water and have lower water bills). If you feel that it was an error please fill out an online service request. City staff will investigate the situation and determine the appropriate action. Please note: Utility Billing Hours are 8a-5p (M-F). |
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Utility Billing - Install (Hydrant Meter)
| If you are a builder and need to have a hydrant meter installed please fill out an online service request. Once your information is received utility operations staff will contact you with arrangements. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians hours are 7am-3:30p (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Utility Billing - Install (Water Meter)
| If you are a builder and are ready to have a meter installed please make note of the following and take appropriate action. If you have paid your Permit Fees and the Address is clearly posted please fill out an online service request. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. |
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Utility Billing - Move In (Connect)
| If you are moving to Highland Village and would like to request a connect please complete the following: You will need to fill out an application which you can download by clicking here and fax this application to 972-899-5100. There is a deposit required that you will be billed. After you have faxed your application please fill out an online service request. Once your information is received city staff will follow up on your request. We require 48 hours notice. Please note: Utility Billing Hours are 8a-5p (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Billing at 972-899-5090 if you would prefer. |
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Utility Billing - Move Out (Disconnect)
| If you are moving and would like to request a disconnect please fill out an online service request. Once your information is received city staff will follow up on your request. We require 48 hours notice. Please note: Utility Billing Hours are 8a-5p (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Billing at 972-899-5090 if you would prefer. |
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Utility Billing - Sewer Bill
| If you have questions about your sewer bill notify city staff by filling out an online service request. City staff will investigate the situation and determine the appropriate action. Please note: Utility Billing Hours are 8a-5p (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Billing at 972-899-5090 if you would prefer. |
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Utility Billing - Test Meter
| If you suspect that there is something wrong with your water meter please fill out an online service request for staff to research your concerns. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). Staff will research the situation to determine if testing is necessary. If we decide to test the meter and the test results are normal (+/-3%) you will be responsible for paying a $25 testing fee. We require a 2 week turn-around for this procedure. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Utility Operations - Locate Lines
| If you are a contractor working in the city and have an approved excavation permit, water/sewer lines will be located based on the commence date of the excavation. We require 48 hours notice to locate. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). |
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Waste Management - Questions
| If you have Waste Management Questions/Concerns please fill out an online service request so that staff may investigate the situation and contact you with a resolution. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Public Works Administration at 972-899-5091 if you would prefer. |
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Wastewater - Leak
| If you suspect there is a wastewater line leak because the ground is sopping wet with sewage please fill out an online service request. A technician will be dispatched immediately to your location. The Utility Division offers 24-hour emergency service for all residents who need assistance with water or wastewater concerns. There is no charge for these services. Please note: Utility Operations office hours are 8am-4pm and our field technicians work between 7am and 3:30p. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 (during regular business hours) or 972-317-6551 (after regular business hours) if you would prefer. |
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Wastewater - Locate Tap
| If you are a contractor working in the city, have an approved excavation permit and need to have the a wastewater tap located please fill out an online service request. We require 48 hours notice to locate. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Wastewater - Main Line Back Up
| If you suspect there is a wastewater main line back up because sewage is overflowing from a manhole please fill out an online service request. A technician will be dispatched immediately to your location. The Utility Division offers 24-hour emergency service for all residents who need assistance with water or wastewater concerns. There is no charge for these services. Please note: Utility Operations office hours are 8am-4pm and our field technicians work between 7am and 3:30p. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 (during regular business hours) or 972-317-6551 (after regular business hours) if you would prefer. |
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Wastewater - Sewer Back Up
| If you think that your sewer is backed up please make note of the following and take the appropriate action. Is the entire house backed up or is it one area? If it is one area you may need to contact a plumber. If it is the entire house please fill out a service request. A technician will be dispatched to your location. The Utility Division offers 24-hour emergency service for all residents who need assistance with water or wastewater concerns. There is no charge for these services. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 (during regular business hours) or 972-317-6551 (emergency - after hours). |
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Wastewater - Sewerline Maintenance
| Sewerline Maintenance Per Internal Request |
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Wastewater - Sewerline Repair
| Sewerline Repair Per Internal Request |
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Water - Leak (Meter)
| If you suspect a water line leak because your meter box is full of water and the ground is sopping wet please make note of the following and take the appropriate action. City service stops at the meter. Check your sprinkler system for leaks and the service line between the meter and your house before contacting city staff. If the leak originates at the meter or from the right of way fill out an online service request. A technician will be dispatched to your location. The Utility Division offers 24-hour emergency service for all residents who need assistance with water or wastewater concerns. There is no charge for these services. Please note: Utility Operations office hours are 8am-4pm and our field technicians work between 7am and 3:30p. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. |
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Water - Leak (Seeping)
| If you suspect a water line leak because the ground is sopping wet please make note of the following and take the appropriate action. City service stops at the meter. Check your sprinkler system for leaks and the service line between the meter and your house before contacting city staff. If the leak originates at the meter or from the right of way fill out an online service request. A technician will be dispatched to your location. The Utility Division offers 24-hour emergency service for all residents who need assistance with water or wastewater concerns. There is no charge for these services. Please note: Utility Operations office hours are 8am-4pm and our field technicians work between 7am and 3:30p. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. |
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Water - Locate Tap
| If you are a contractor working in the city, have an approved excavation permit and need to have the water tap located please fill out an online service request. Once your information is received utility operations staff will follow up with your request. We require 48 hours notice to locate. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Water - Main Break
| If you suspect a water main line leak because water is gushing out of the right of way please fill out an online service request. A technician will be dispatched immediately to your location. The Utility Division offers 24-hour emergency service for all residents who need assistance with water or wastewater concerns. There is no charge for these services. Please note: Utility Operations office hours are 8am-4pm and our field technicians work between 7am and 3:30p. For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 (during regular business hours) or 972-317-6551 (after regular business hours) if you would prefer. |
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Water - Meter (Bring to Grade)
| If your meter box is sunken or too high please fill out a service request so that city staff can investigate the situation. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Water - Meter (Pressure)
| If your water pressure is very low make note of the following and take the appropriate action. The average pressure is standardized across the city and ranges from 30 PSI - 90 PSI depending on your location. Is it at one faucets? Is it upstairs? Is it downstairs? If it is at one faucet check your filter for debris. If it is hot water only, or related to one particular area (upstairs/downstairs/a particular room) it is internal to your home. Is it all faucets? If it is all faucets please fill out an online service request. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |
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Water - Taste/Odor
| If the water has a strange taste or odor please fill out an online service request. Once your information is received utility operations staff will investigate your concern. Please note: Utility Operations office hours are 8am-4pm (M-F) and our field technicians work between 7am and 3:30pm (M-F). For tracking and management purposes we would prefer that you fill out an online service request. Your request will be immediately routed to email. However, you may call Utility Operations at 972-317-2989 if you would prefer. |